Covid-19:- We are still shipping everyday from our warehouse

Date Posted:22 March 2020 

MAP Covid 19 Update

During these uncertain times, Motorcycle Adventure Products will continue to endeavour to provide outstanding customer service and quality motorcycle accessories via our online store delivered to your door. We are continually monitoring and operating within the guidelines advised by the WHO and the Australian government. 

 

Warehouse 


Our warehouse continues to operate as per normal. Any in-stock item ordered prior to 2 pm will be dispatched via Australia Post the same day.

Until further notice, the warehouse will be closed to visits/ drop-ins and pickups. 


 

Out of Stock/ Back Order items


Our most recent factory order (April) with Hepco&Becker was placed early with the factory. The factory is still operational, just with reduced staffing numbers. We aren't going to receive it early but wanted to use the additional time to allow for freight delays. As a      guide, our March order arrived approximately two weeks later than we expected.

With Covid-19 causing delays along the entire freight network with nearly every country in lockdown and approximately 90% of aircraft grounded, moving freight is challenging to say the least. When our shipment gets dispatched from Germany and moves through the freight network we will update this page to keep everyone updated waiting on orders.

Any items that show OUT OF STOCK or BACKORDER on the website will face delays in delivery beyond our normal recommended time frames. We are unsure how long these delays may or may not be. As the world is now essentially locked down, supply chains and freight times are changing every day.

If you place an order for a BACKORDER product we will keep you updated via email throughout the process.

Please get in contact if you have any questions.


 

Customer Service


Our customer service operates remotely so is unaffected. Any customer enquiries, emails, phone calls, product support will continue to be responded to promptly within trading hours and to the best our ability.

 

 

From the Motorcycle Adventure Products family to your family, please stay safe, stay calm, be mindful and stick together for the adventures that lie ahead.


Leave a comment

Comments have to be approved before showing up