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Scott 1 April 2014
Hi Ron, Judy, I hope this email finds you both well...
I wanted you keep you up to date with our recent purchase of Hepco & Becker Junior Panniers and 55L top box. We rode 3700 km over Easter and the luggage performed flawlessly. It is a really great product and we are both really happy with our purchase.
"I recently purchased the rear rack, the junior tc55 case and the top railing for my CB500X. The case is ridiculous in terms of its size. It is amazing really and does not take away from the aesthetic of the bike like a lot of other big volume cases would. It has also weathered the recent storms we've had of late in Brisbane and not a drop inside, not even through the holes needed to be drilled into the case for the railing. All the bits and pieces are there to make it fully weatherproof.
From time to time on an assembly line minor things can go wrong. That's life. In regards, to the top railing, just one of the feet seemed to have a machining issue and I was not able to install it correctly. Ron and Judy were excellent. They sent out for me a replacement railing without any argument or fuss. They have also displayed patience in regards to me returning the original rail. Because of their excellent service I have decided to continue my business with them as I have full onfidence in their products and their customer service. I have since ordered the centre stand for my bike. Safe riding everyone!"
Thank you for the "great Service" the engine sump guard for the VStrom arrived today. Wishing you and your family a very happy Christmas.
I just wanted to let you know that I received my Rokstraps in the post today, great service as I received them 2 days after placing my order – thanks! I couldn’t wait to use them to strap my backpack to the pillion seat of my Honda CB600F Hornet for the commute home this afternoon as the backpack has been giving me sore shoulders.
I am utterly thrilled with my purchase – the quality and functionality are first class and they don’t damage or rub on my bike. Thanks for supplying such an outstanding product.
Hello, My name is Paul and around a year ago I purchased some bags from you. My bike copped a knock and fell on the bags. I have to give you chaps two thumbs up for durability and quality of build. The bag support frame and bags managed to hold the 380 odd kg's of the bike off the ground. But lets just say, the poor old bags look pretty scratched up and the frame is a bit bent. But, if it wasn't for the bags the bike would be a mess.